Reporting the Reviews — Inappropriate Reviews In the App Store and Google Play Store

Spam and misuse of platforms, such as the App Store and Google Play Store, is a form of platform manipulation abuse. Platform manipulation is a tactic that is purposely intended to negatively impact the experience of a user or company. 

You can help Apple and Google out by reporting the spam you see. Since it only takes less than a minute, it’s your choice to try and make the internet a better place. Obviously moderators need some help; otherwise their tools would properly filter out the offending reviews and maybe we would see less of these things.

Why is reporting this information important?

Re-humanizing online platforms and helping the moderators is such an important role to play on the internet, especially these days with all the fake news flying around. So when you see something that shouldn’t be there, don’t be afraid to report it. Moderating platforms can be surprisingly challenging to keep up. If reviews aren’t kept under control, the queue can fill up quickly and it could take days to moderate and filter. When these platforms start to fill up with “reviews” that aren’t actually reviews at all, chances are the platform will start to lose its “trustworthiness”. If the reviews are misleading, offensive, trying to scam you or just plain waste your time, we all suffer. Why not give a hand and support your favorite apps when you come across something that shouldn’t be there? When reporting you should have the option to rate the review helpful, not helpful or of course to report a concern. There is good in this too.

I went to check out reviews for a few apps in the App Store and Google Play Store. Upon my research, it seemed there were more spam reviews in Apple’s store than Google’s. I mostly came across stupid messages that make no sense about the app — just complete nonsense that probably shouldn’t be there because it makes no sense. 

Reporting on iOS in the App Store

Hold your finger over the review and choose out of the three options:

1) Helpful

2) Not Helpful

3) Report a concern 

Reporting on Android in the Google Play Store

Click on the three dots and choose out of two options:

1) Flag as inappropriate

2) Flag as spam

Let’s help out more! I am so tired of seeing strange behavior, offensive usernames and time-wasting reviews, and I am sure you are too. Reporting a review might not be your cup of tea, but when recognizing this type of behavior, reporting it will help the online community out a just a little bit more. It should only take less than one minute to report and you are contributing to helping the internet be a better and safer place. So if you have the time, just take a few extra moments out of your day to do something worthwhile and beneficial to you and other users.