Fido Internet Review: Update

It’s been almost a year since I wrote about Fido’s Internet. I believe it’s time you guys need an update to see how Fido is holding up. After a year, I’m giving Fido’s internet an 8 out of 10.

It looks like once you’ve reached a year with Fido, they may just offer you affordable deals you can work with.

Like I said it’s been a few months and I’m still satisfied. I have experienced some disconnections, but I have been using more devices on the network than I was a few months ago – 4 consoles, 2 PCs, phones, tablet, TV and possibly more. Seems like a lot of devieces connected at once, but that’s just life. I’m not sure, but I think it’s my device usage all at once that could be choking out the internet and making it cloggy ONCE in a while. It doesn’t happen a lot, about twice weekly and at random times. But really, that’s nothing. Not all the time, but when there are a few devices connected at once on the same network, at the same time, we can’t really expect a 100% connection all the time. That’s just a bit unrealistic.

If you are experiencing modem issues, this usually calls for a reset. It’s time to give her a little rest. There is so much feed going through to the modem to satisfy our needs. If problems occur, reset it. You can do this by unplugging the power cord at the back of the modem. The normal wait time before you should plug it back in is around 1 minute, but I like to give her around 10 minutes. 5 minutes off and 5 minutes to get her gears going again. Reconnect the power adapter to the modem after 5 minutes. Once this is done, I find I don’t seem to experience as many disconnections. Before you even think about saying 10 minutes is too long, it’s actually not. That 10 minutes could be used to take a break or complete another task while you’re waiting. And who couldn’t use an extra 10 minutes away from internet anyways?

I have yet to get a LAN cable to see if it makes a difference… but using a LAN cable should make the connection stronger. If you have a LAN cable around the home and are using devices that support it, I would definitely be using it. Preferably Cat6 or higher. You can’t rely on wi-fi entirely to do a great job.

I’ve also taken a peek into the modem settings. You can check yours too by typing 192.168.0.1 into any web browser on any device. When you get here you will see username and password. Username is always going to be “cusadmin” which is the default and your password is what your wi-fi password is. Once you get into your Hitron modem, you will see lots of information about your device. To see how many devices are connected, just click on the basic tab on the top. If you see devices you no longer wish to keep on the list, you should remove them. Devices that are no longer being used shouldn’t be on the list as it will take up space which you don’t need anyways. This might help the connection be more stable. Another thing you can try is a device reboot. You can do this by clicking on Admin and at the very end click on device reset, and now the orange box that says Reboot. You can also change your username and password here as well.

These tips and tricks have helped me and I hope they help you too if you are experiencing disconnections. It’s true – usually a great deal means it’s garbage and there could be something fishy about it. But in this case I believe it’s worth it. You can’t expect a solid connection 100% of the time and for the price you just can’t beat Fido internet. You are better off trying the troubleshooting tips and go get a stress snack or get your body moving while you wait.

If you’re considering Home Internet from Fido, I would still go for it. The flaws aren’t that bad to want to change to another company that is probably way more expensive for what you get, and you could experience even more issues, so why bother if this option is more affordable and just as good?

Another good thing you can take advantage of (especially during this time) is that you can self-install it yourself. This keeps you and others safe. Self-install and home delivery means no contact and nothing to worry about in this department.

In Ontario – I’m very happy with Fido.

Fido Internet Review August 3, 2019 – For Canadians – Ontario

I previously had Rogers internet and I wasn’t very satisfied… I left for a few reasons, but now I have Fido internet and you might be wondering if it provides a stable internet service.

The answer is YES! I give it 4.5/5. Here I will be giving you my honest feedback and I will continue to update this post so my readers don’t get left behind. So, if anything changes good or bad, I will be glad to let you know.

Everyone’s experience with an Internet provider will be different. My experience with Fido internet has been a good one! I have not experienced any connection issues like I did with Rogers and I am so happy that I switched. It has been working out very well for me.

When I had Rogers internet it wasn’t very reliable – it was slow, often the internet would just drop, the modem would reset and the amount of devices used at the same time on the network would make the internet connection very slow and wonky. 

I have been using Fido internet for 2 months and here’s my honest feedback so far:

Modem- All cables are included: power cord, coaxial cable and your ethernet cord. Therefore, no need to purchase any extra cords unless you are connecting more than one ethernet to the modem (there is room for 4 spots). There are no rental fees, and 0 % activation fee. So please be careful where you put it and take extra good care of it since it’s not yours! Oh, and shipping is free!

DIY Installation – The installation setup is very easy. If you are switching to Fido from another company, you will most likely have a coaxial line and you just connect that cable to the back of the modem. Plug in your power cord, ethernet cords and you are pretty much good to go. Once you have your modem turned on you will be able to continue the setup process on your smartphone, tablet or PC. Again, it is very easy to set up and so hassle-free your grandparents could do it with minimal complaining.


Wi-fi – Solid. Fido internet has not dropped on me once since I have gotten it. I have not experienced any slow speeds, and again no random dropped connections. I also have around 10 devices connected to it at the same time and it still runs fast, even when playing videos. Overall it runs smoothly with all the devices connected at the same time. The modem creates 2 Wi-Fi networks which is 2.4 Ghz and 5 Ghz. If the device you are using is a bit older it will only recognize 2.4 Ghz. If you want to get onto the 5 Ghz network you can buy an adapter that will get you on that network. I would also like to mention the lights on the modem really light the room up when the room is dark, which could be a good thing or a bad thing depending where your modem is placed 😉

Internet Packages – Most of Fido’s data is unlimited so you never have to worry about monitoring or going over your usage ever again! That’s a sweet relief! If you are a light user, Fido also has you covered with a package as low as $35 a month which would be best for 1 user.

Customer service – This is one thing I really depend on when it comes to companies. If a situation occurs, I need to speak to a real person. I want to be able to understand them, and at Fido, they do just that! The customer service is so great! Most times when I call, my wait time is under 5 minutes. The representatives are friendly and understandable, making the whole experience stress free and an easy one. If you need to contact Fido, keep in mind a $10 fee may apply. If you are not interested in paying that, you can manage your account online easily and plus it saves you some time! Accessing your account on the website is easy and fast!

If you’re wondering what I generally use my internet for:  heavy browsing, streaming videos, and gaming. That pretty much covers it since the internet is a nice medium to connect to the world.  

Downside: It’s an older modem, but who cares? It honestly works just as good if not better than the newer ones. Contacting customer service over the phone may cost you $10.

Upside: It’s cheap, unlimited, great internet, reliable wi-fi at an amazing price! Fido is so much cheaper than most bigger companies. It’s just as good and you will save a lot of money!  

Back to School Deals Going on Right Now

If you’re a student, you may want to consider the offer that Fido has right now!  

Students will get 75u for $45 a month with no commitment. After 12 months you will pay $65 a month which is not bad at all and still cheap when comparing to other companies. I really like the no commitment – so if it doesn’t work out for you, you can quickly say cya. If you are a student, I would highly recommend getting this. Another bonus – if you sign up for select packages you will get a $50 Best Buy gift card.

Fido is a great deal and hopefully you won’t regret it. Your wallet will thank you, and you should feel pretty good that you did yourself a favour.

Check to see if Fido is available in your area! Go ahead, check it out for yourself!